These Terms of Service (“Terms”) govern the contractual relationship between the Client and AccountRescue.eu, operated by Gellért Levente Mayer, IČO: 52423395, DIČ: 1124415281, registered in the Slovak Republic.
By submitting payment, documents, or any form of engagement, the Client confirms that they have read, understood, and accepted these Terms. If you do not agree with these Terms, you must not use our Service.
1. Definitions
For clarity, the following definitions apply throughout these Terms:
“Service” means all account recovery and related consultancy services offered by AccountRescue.eu.
“Client” means the individual or legal entity purchasing or engaging the Service.
“Platform” means a third-party provider of a digital service (e.g. Meta, Facebook, Instagram, Google, TikTok).
“Case” refers to a specific account recovery process initiated on behalf of a Client.
“Case Manager” means the staff member appointed to oversee the Client’s Case.
“Credentials” means account login information, passwords, codes, or similar access data.
“Working Day” means a weekday excluding weekends and public holidays in the Slovak Republic.
2. Purpose of the Service
2.1 The Service is intended to assist Clients in regaining access to digital accounts that have been hacked, disabled, suspended, or otherwise inaccessible.
2.2 The Service may also include:
Submitting documentation to Platforms.
Filing appeals, regulatory complaints, or GDPR/DSA notices when applicable.
Advising on account security and preventative measures.
2.3 AccountRescue.eu operates as an independent service and is not affiliated with Meta, Google, TikTok, or any Platform.
3. Client Eligibility
3.1 Services are available only to Clients based within the European Union, the European Economic Area (EEA), and the United Kingdom.
3.2 The Client must be at least 18 years old or a legally registered business.
3.3 By engaging the Service, the Client represents that they are the rightful owner of the affected account.
4. Scope and Limitations
4.1 AccountRescue.eu will make reasonable best efforts to recover the account but cannot guarantee success, as final decisions remain with the Platform.
4.2 Services are provided strictly for lawful purposes. The Client may not request recovery for:
Accounts belonging to another person without their consent.
Accounts suspended for confirmed criminal activity or hate speech.
Fake accounts created in violation of Platform terms.
4.3 AccountRescue.eu may decline any Case at its sole discretion if information provided is insufficient, fraudulent, or unlawful.
5. Client Obligations
The Client agrees to:
Provide truthful, accurate, and complete information.
Submit all documents, screenshots, IDs, or proofs of ownership as requested.
Supply working Credentials where strictly necessary.
Keep communication lines open and respond to requests within a reasonable timeframe.
Not interfere with the recovery process (e.g. submitting duplicate appeals to the Platform while the Case is ongoing).
Failure to comply may result in suspension or termination of the Case without refund.
6. Payments and Refunds
6.1 Fees are communicated individually to each Client and confirmed in writing.
6.2 Payment is required upfront before the Case is activated.
6.3 Refund Guarantee: If AccountRescue.eu fails to achieve recovery within the agreed timeframe (excluding delays caused by the Client), the Client will receive a full refund.
6.4 Exclusions: Refunds are not available if:
The Client independently recovers access before completion.
The Platform permanently disables the account due to verified policy breaches.
The Client fails to cooperate or provides false data.
6.5 Refunds are processed within 14 business days once eligibility is confirmed.
7. Data Protection and GDPR
7.1 Controller: AccountRescue.eu, operated by Gellért Levente Mayer, IČO: 52423395, DIČ: 1124415281, is the data controller and processor.
7.2 Legal Basis: Data is processed under GDPR Article 6(1)(b) (performance of a contract) and 6(1)(f) (legitimate interest in service delivery). For UK Clients, equivalent protections under the UK GDPR and Data Protection Act 2018 apply.
7.3 Data Processed may include:
Personal identifiers (name, email, phone).
Account-related data (usernames, IDs, business registration).
Copies of official ID when required by the Platform.
Credentials and security codes (if strictly necessary).
7.4 Security Measures:
All data is encrypted at rest and in transit.
Passwords are stored only within Psono, an open-source, server-side password manager requiring hardware-based 2FA.
Case Managers use isolated, sandboxed environments to process Client data.
7.5 Retention: Data is deleted within 30 days of Case closure unless otherwise required by law.
7.6 Client Rights: Clients may request data access, correction, deletion, or confirmation of erasure. Complaints may be lodged with their national Data Protection Authority or the UK Information Commissioner’s Office (ICO).
7.7 Sub-Processors: IT hosting and secure storage providers are used. Details are available upon request.
8. Communication and Timelines
8.1 Communication is primarily via email. Other channels (e.g. WhatsApp, phone) may be used as supplementary methods.
8.2 Timelines provided (e.g. 30 days, 90 days) represent maximum timeframes under the Service Guarantee. Most cases are completed faster.
8.3 Delays caused by Client inaction (e.g. failure to provide codes) pause the timeline and extend the guaranteed period accordingly.
9. Confidentiality
9.1 All Client information is treated as strictly confidential.
9.2 AccountRescue.eu will not disclose information to third parties except where required for recovery (e.g. to the Platform).
9.3 Clients agree not to publish confidential communication or internal methods of AccountRescue.eu without consent.
10. Warranties and Disclaimers
10.1 AccountRescue.eu does not warrant that every recovery attempt will succeed. The Service is provided on a best-effort basis.
10.2 AccountRescue.eu is not liable for Platform decisions, technical failures, or policy enforcement beyond its control.
10.3 Clients use the Service at their own risk, acknowledging that recovery involves cooperation with third-party Platforms.
11. Liability
11.1 Liability is limited to the total fees paid by the Client.
11.2 AccountRescue.eu shall not be liable for:
Indirect or consequential damages.
Loss of profits, revenue, or goodwill.
Delays caused by third parties or force majeure events.
12. Termination
12.1 The Client may terminate the Case at any time, but fees already paid are non-refundable except under the refund guarantee.
12.2 AccountRescue.eu may terminate the Case if the Client breaches these Terms or engages in fraudulent activity.
13. Amendments
13.1 These Terms may be updated periodically. Updated versions will be posted on AccountRescue.eu.
13.2 The Terms applicable at the time of payment will govern the Case.
14. Governing Law and Dispute Resolution
14.1 These Terms are governed by the laws of the Slovak Republic.
14.2 Clients in the United Kingdom remain subject to these Terms, which are enforceable under Slovak law, without prejudice to mandatory UK consumer rights.
14.3 Any disputes shall first be addressed through negotiation.
14.4 If unresolved, disputes may be submitted to the EU Online Dispute Resolution (ODR) platform or the competent Slovak courts.
15. Contact and Company Information
AccountRescue.eu
Operated by: Gellért Levente Mayer
Registered in the Slovak Republic
IČO: 52423395
DIČ: 1124415281
